Shipping Policy

At Phone Case Store, we’re passionate about protecting your devices and your unique style. Just like our premium phone cases and accessories, we’ve designed our shipping and returns policies to be as reliable and customer-friendly as our products. Whether you’re in Miami or anywhere across the globe, we’re here to ensure your shopping experience is seamless and satisfying.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days from when we receive your order. Our Miami-based team works diligently to prepare your items for shipment as quickly as possible.

Shipping Methods & Delivery Times

Returns & Exchanges Policy

Return & Exchange Timeframe

We offer a 15-day return and exchange policy from the date you receive your order. This gives you plenty of time to ensure your new phone case or accessory fits perfectly and matches your unique style.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in its original, unused condition
• All original packaging and tags must be included
• Item must be free from any damage or signs of wear
• Proof of purchase (order number) is required

Step-by-Step Return Process

1Contact Our Team

Email us at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary information.

2Wait for Authorization

Our Miami-based team will respond within 1-2 business days with return authorization and detailed shipping instructions.

3Package Your Item

Securely package the item in its original packaging with all accessories, tags, and documentation included.

4Ship Your Return

Send the package to our Miami address using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

5Receive Your Refund/Exchange

Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Refund Information

Refund Processing Time

• Refund Initiation: 3-5 business days after we receive and inspect your return
• Credit Card Refunds: 5-10 business days to appear on your statement
• PayPal Refunds: 3-5 business days to appear in your account

Refund Method

• Refunds are issued to the original payment method
• We support refunds to Visa, MasterCard, JCB, and PayPal
• Original shipping costs are non-refundable (unless return is due to our error)

Exchange Process

• We’ll ship your new item once we receive the returned product
• If the exchanged item has a different price:
  • Price difference will be refunded if the new item costs less
  • You’ll be invoiced for the difference if the new item costs more
• Standard shipping rates apply for exchanged items