FAQ

Phone Case Store is a Miami-based premium mobile protection retailer offering stylish, high-quality phone cases and accessories for various devices including Apple Watch, Alcatel smartphones, and more. We combine global shipping with personalized customer care.

We specialize in premium phone cases and accessories including:

• Phone cases for Alcatel, Apple, and other brands
• Apple Watch bands and cases (38mm to 49mm sizes)
• Adapters and accessories
• Speaker accessories
• LED ring accessories
• Shoulder strap adapters

Browse our menu categories by device brand and model. We clearly label each product with compatible devices (e.g., Alcatel 1S 2021, Apple Watch 44mm). If you’re unsure, contact our customer service team for assistance.

Yes! We specialize in premium mobile protection. Our cases are designed to provide ultimate protection while maintaining style and perfect fit for your device.

Absolutely! Our ACCESSORI category includes adapters, shoulder strap adapters, speakers, rings, LED rings, and various watch accessories.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we use secure payment processing to protect your financial information. All transactions are encrypted and secure.

Orders enter processing quickly to ensure fast delivery. Contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

We ship worldwide! However, we currently cannot ship to some remote areas in Asia. During checkout, our system will automatically verify if we can deliver to your location.

We offer two shipping methods:

Order processing typically takes 1-2 business days. After processing, your order will be dispatched and you’ll receive a tracking number.

Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays. We monitor all shipments and will inform you of any significant delays. Rest assured, we’re committed to getting your order to you!

Yes! Once your order is dispatched, we’ll provide you with a tracking number via email. You can use this to monitor your package’s journey to your doorstep.

We stand behind our products! If you’re not completely satisfied, you have 15 days from the delivery date to initiate a return. The item must be in original condition.

Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll guide you through the process.

We guarantee perfect fit for all our cases. If your case doesn’t fit as expected, contact us within 15 days of delivery for a return or exchange. We want you to be completely satisfied with your purchase.

Our Miami-based team is here to help! Email us at: [email protected]
We typically respond within 1-2 business days.

Phone Case Store is based in Miami, Florida:
3040 Steve Hunt Road, Miami, US 33126
While we’re Miami-based, we proudly serve customers worldwide!